Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We offer standard and express shipping within the United States:
- Standard Shipping: 5–8 business days
- Express Shipping: 2–3 business days
Shipping rates are calculated at checkout based on order weight and destination.
International Shipping We ship to over 27 countries worldwide. International orders are shipped via USPS or DHL Express. Estimated delivery times:
- Standard International: 10–21 business days
- DHL Express International: 3–7 business days
Please note that international customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your shipment's progress.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Questions? For any shipping inquiries, contact us at support@photonstopower.com.